Support

What to include

Four things make a problem findable, and none of them are private:

• what you were doing — the screen you were on, and what you pressed;
• what happened instead of what you expected;
• which app it was: the website, the browser extension, or the phone app — and which browser or phone;
• the reference code, if the app showed you one.

The Send feedback link in Settings opens a message with the app version and surface already filled in. You can read and edit every line of it before it is sent.

What we will never ask you for

Your password, a sign-in link, or a token. Nobody at Rayaad needs any of them, and any message that asks you for one did not come from us. We also will not ask you to send us your deck or an export of your account — if a problem needs one, we will tell you what to look for in it yourself.

Things worth trying first

• The app looks out of date or a screen will not load. Reload the page. The web app updates itself on the next load after a release, and one reload is usually the whole fix.
• Reviews are not appearing on another device. Both devices need to have been online since the review. Settings → Sync shows when each last synced and lets you sync now.
• The extension is not swapping words. It only works on sites you have given it permission for, and only with words you have already learned. Open its popup to check both.
• Audio will not play. A clip is generated the first time a word is spoken, which takes a few seconds. If it stays silent, check that the device is not muted and tell us which word it was.

Your data

What we collect and why · Terms of use ·Delete your account

You can download everything in your account from Settings → Sync at any time, without asking us.

Reporting a security problem

Write to support@rayaad.com with “security” in the subject line, and describe what you found. Please do not test against another person’s account.